Privacy Policy

• Institutional Use: When an educational institution (“Institution”) provides access to the Service, the Institution is typically the controller of user content and student data, and Ingrid Labs acts as a processor/service provider on the Institution’s behalf.
• Individual Use: If you use the Service directly, Ingrid Labs may act as the controller for your information.

A. Account Information

• Name, email, organization, role, authentication data

B. User Content

• Audio recordings of lectures or practice sessions
• Transcripts generated from audio
• Slides, documents, and other materials you upload

C. Derived Data / Analytics

• Metrics such as speaking pace, engagement signals, talk-time ratios
• AI-generated summaries, feedback, and recommendations

D. Technical Data

• IP address, device/browser type, log data, usage events

E. Support Communications

• Messages, tickets, and feedback you send us

• The Service may process student voice/audio and related information when recordings include students.

Institutions are responsible for:

• Obtaining appropriate consent and providing notices
• Determining whether recordings constitute education records under applicable laws (e.g., FERPA)

• We recommend using practice mode or instructor-focused capture when feasible to minimize student data.

We use information to:

• Provide and operate the Service (transcription, analysis, reporting)
• Generate coaching insights and educational materials
• Improve models, features, and performance (using de-identified/aggregated data where possible)
• Ensure security, prevent fraud, and debug issues
• Comply with legal obligations
• Communicate with you about the Service

• The Service uses automated systems to generate transcripts and insights.
• Outputs may be imperfect and are provided for informational purposes.
• We do not use customer content to train public models; where model improvement occurs, we use de-identified or aggregated data unless otherwise agreed with the Institution.

Depending on context, we process data based on:

• Contract performance (providing the Service)
• Legitimate interests (improving and securing the Service)
• Consent (where required)
• Compliance with legal obligations

We do not sell personal information.

We may share information with:

• Service Providers (e.g., cloud hosting, transcription/AI infrastructure) under contractual obligations
• Institutions (administrators/authorized users within your organization)
• Legal/Regulatory Authorities when required by law
• Business Transfers (e.g., merger/acquisition), subject to confidentiality protections

• We retain data only as long as necessary to provide the Service and fulfill contractual/legal obligations.
• Retention periods may be configured by the Institution.
• Users may request deletion subject to institutional policies and legal requirements.

We implement reasonable administrative, technical, and physical safeguards, including:

• Encryption in transit and at rest (where applicable)
• Access controls and least-privilege practices
• Monitoring and incident response procedures

No system is completely secure; we encourage strong account security practices.

Depending on your location and role:

• Access, correct, or delete your information
• Restrict or object to certain processing
• Data portability (where applicable)

For Institution-managed accounts, requests should typically be directed to your Institution first.

The Service is not directed to children under 13. Processing of student data occurs under the direction of Institutions.

Information may be processed in the United States or other jurisdictions where our service providers operate, subject to appropriate safeguards.

We may update this Policy. We will post the updated version with a revised effective date.

Ingrid Labs LLC

Email: info@ingridlabs.com

Address: 27 Sean Dr, Whitinsville MA 01588