Terms of Service

The Service provides transcription, analytics, and AI-generated coaching insights for instructional sessions. The Service is intended for professional and educational use.

• You must provide accurate information and maintain account security.
• You are responsible for all activity under your account.
• Institutions may administer user access.

You agree not to:

• Use the Service for unlawful purposes
• Upload content without necessary rights or consent
• Attempt to reverse engineer or disrupt the Service
• Use the Service to make clinical, legal, or safety-critical decisions

• You retain ownership of content you upload (“User Content”).
• You grant Ingrid Labs a limited license to process User Content to provide the Service.
• You represent that you have rights and necessary consents for User Content.

• Outputs are generated automatically and may be inaccurate or incomplete.
• No warranty of accuracy or fitness for a particular purpose.
• Outputs are for informational and coaching purposes only and not a substitute for professional judgment.

Use of the Service is subject to our Privacy Policy.

Institutions are responsible for compliance with applicable laws (e.g., FERPA) and for obtaining required consents.

• Fees (if any) will be set forth in an order form or subscription plan.
• Payments are non-refundable unless stated otherwise.

• You may stop using the Service at any time.
• We may suspend or terminate access for violation of these Terms or to protect the Service.
• Upon termination, access to data may be limited; data retention/deletion follows applicable policies.

• The Service, including software, models, and branding, is owned by Ingrid Labs.
• Except for the limited rights granted here, no rights are transferred.

Each party agrees to protect the other’s confidential information and use it only to perform under these Terms.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INGRID LABS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR USE.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICE IN THE PRIOR 12 MONTHS.

You agree to indemnify and hold harmless Ingrid Labs from claims arising from:

• Your use of the Service
• Your User Content
• Your violation of these Terms or applicable law

We may update these Terms. Continued use constitutes acceptance of updated Terms.

These Terms are governed by the laws of the Commonwealth of Massachusetts.

Ingrid Labs LLC

Email: info@ingridlabs.com